No two small businesses are alike, but most want to be like their larger counterparts in some key respects.
For example, even if you own a company with only a few really great customers, you want to be visible enough to attract new customers, boost your odds of securing repeat business and do all you can to improve customer satisfaction.
The key, according to the U.S. Small Business Administration (SBA), is having a business Web site. The SBA’s own Web site notes that the Web “levels the playing field between small business and big business” because it is such a dynamic, inexpensive medium for advertising and customer service. “The Internet is making it possible for small- to medium-sized businesses to compete with the big guys,” the SBA said.